You were charged a late payment fee of $20 because you didn't pay your bill by the due date. To avoid the fee in the future, consider setting up a direct debit so you don't miss the due date again.
I have made an arrangement with you, will I be charged?
If you've made an arrangement with us before the due date on your invoice, and you paid as per our agreement, no late fee should be charged.
However, if you haven't paid in time as per our arrangement, or you organised the arrangement after the due date, we may charge a late payment fee.